At Kind Krate, your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website, make a purchase, or otherwise interact with us. By using our services, you agree to the terms outlined in this policy.
1. Information We Collect
When you purchase something from our store, or engage with our website in any way, we may collect the following information:
- Personal Information: Your name, email address, phone number, shipping address, and payment details (e.g., credit card information).
- Order Information: Details about your purchase, such as items bought, amount paid, and delivery information.
- Automatically Collected Data: Information about your interaction with our site, including IP address, browser type, operating system, referral source, pages viewed, and actions taken on our site. This is collected via cookies and similar tracking technologies.
- Communication Preferences: Information you provide when subscribing to our newsletters or signing up for promotions.
2. How We Use Your Information
The personal information we collect is used for the following purposes:
- To Process Orders: We use your data to process payments, fulfill your orders, and send you confirmation and shipment tracking information.
- Customer Support: To contact you about your order, answer inquiries, or resolve issues related to purchases.
- Marketing Communications: If you opt-in, we may send you marketing emails with promotions, special offers, or updates on new products. You can unsubscribe from these emails at any time by following the instructions in the email.
- Improving Our Website: We use data like browsing information to understand how visitors use our site and to improve the user experience.
- Compliance with Laws: To comply with legal obligations, including tax and financial reporting.
3. Sharing Your Information
We respect your privacy and will never sell your personal information to third parties. However, we may share your information with trusted service providers to help us deliver our services. This includes:
- Payment Processors: To handle transactions securely.
- Shipping Providers: To ensure your orders are delivered.
- Analytics Services: Such as Google Analytics, to track and understand website usage and improve our site.
These third parties only have access to the personal information they need to perform their services and are required to keep your information confidential.
4. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience on our website. Cookies are small data files stored on your device when you visit our site. They help us remember your preferences, analyze how visitors interact with the site, and tailor marketing messages.
You can choose to disable cookies through your browser settings. However, disabling cookies may impact the functionality of certain features on our website.
5. Data Security
We take appropriate security measures to protect your personal information. This includes secure servers, encryption of sensitive information (such as payment details), and restricted access to personal data.
Although we do our best to protect your personal data, no method of transmission over the Internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.
6. Retention of Your Data
We retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, such as processing your order or complying with legal requirements. Once we no longer need your information, it will be securely deleted or anonymized.
7. Your Rights
Depending on where you reside, you may have the following rights regarding your personal data:
- Right to Access: You can request a copy of the personal information we hold about you.
- Right to Correct: You can request that we correct any inaccurate or incomplete information.
- Right to Erasure: You can request that we delete your personal information, subject to certain exceptions (e.g., legal compliance).
- Right to Withdraw Consent: If you have provided consent for marketing communications, you can withdraw it at any time.
- Right to Object: You can object to the processing of your personal information for direct marketing purposes.
To exercise any of these rights, please contact us at info@kindkrate.com. We will respond to your request within 30 days.
8. International Data Transfers
If you are located outside of the UK, please note that your personal information may be transferred to and processed in the UK or other jurisdictions where our service providers are located. We take steps to ensure that any data transferred internationally is protected in accordance with this Privacy Policy.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and we encourage you to review this policy periodically. Your continued use of our website after any changes constitutes acceptance of those changes.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, or if you would like to exercise your data rights, please contact us at:
- Email: info@kindkrate.com